Refund and Returns Policy – JMB Group of Hotels

At JMB Group of Hotels, we strive to provide exceptional hospitality experiences to all our guests. We understand that sometimes plans change, and you may need to modify or cancel your reservation. Please review our Refund and Returns Policy below for detailed information on our cancellation and refund procedures.

Cancellation Policy:

1. Flexible Rate Reservations: For reservations made under our Flexible Rate, you may cancel or modify your booking up to [XX] hours prior to your scheduled arrival without incurring any penalty. Please note that changes or cancellations made after this timeframe may result in charges equivalent to [XX]% of the total reservation cost.
2. Advance Purchase Rate Reservations: Reservations made under our Advance Purchase Rate are non-refundable and cannot be modified. The total reservation cost will be charged at the time of booking, and no refunds will be issued for cancellations or no-shows.

Refund Procedure:

1. Flexible Rate Reservations: If you are eligible for a refund based on our Flexible Rate policy, refunds will be processed within [XX] business days to the original payment method used at the time of booking.
2. Advance Purchase Rate Reservations: As Advance Purchase Rate reservations are non-refundable, no refunds will be issued for cancellations or no-shows.

No-Show Policy: In the event of a no-show (guest fails to arrive on the scheduled check-in date), the total reservation cost will be charged, and the reservation will be treated as a cancellation.

Modification Procedure: To modify or cancel your reservation, please contact our Reservations team at [insert contact details] or [insert email address]. Please have your reservation confirmation number ready for expedited service.

Exceptions: Please note that certain promotional rates, packages, or special offers may have different cancellation and refund policies. These exceptions will be clearly outlined at the time of booking.

Contact Us: If you have any questions or require further assistance regarding our Refund and Returns Policy, please don’t hesitate to contact our Customer Service team at